MOBILE FACILITY CONSOLE · STAFF WORKFLOW · SINGLE PASS
Assist a resident, screen by screen
The whole flow laid out left to right — scan it in one pass. Home leads to either triage or a resident profile, both of which start the four-step assist that closes the ticket.
1Home
Triage-first feed — most urgent item, stats, review queue.
either
2aTriage a threat
Already blocked · data sealed. Notify family or go help.
or
2bOpen a resident
Operational-only profile — the launchpad to start an assist.
assist
3Log the issue
Pick a type, add details, toggle Tag family to approve.
4Family approval
Waits for the family to approve. Skipped if the tag is off.
5Confirm resolution
Resident marks it fixed; Rosa confirms and closes on her end.
6Log the assist
Write a note or record a voice memo, then save & close.
7Assist logged
Ticket closed, note saved to profile, family updated — back home.
Zero-knowledge throughout. Staff see operational events only — who needs help and what was blocked — never passwords, private logs, or message contents. Screens 2a and 2b are alternate paths; both feed the same assist. Every phone is the live, interactive console.